hagy's Privacy Policy
Your personal information is completely safe with us — this policy explains in detail how hagy collects, stores, and protects your information.
Introduction & Scope
Welcome to the hagy platform. This privacy policy ("Policy") explains what information we, hagy ("Platform", "we", "our"), collect about you when you use our website and related services, how we use that information, and how we keep it safe.
This policy applies to all individuals who use our services — from account registration through gameplay, transaction management, and customer support. By using our services, you are considered to have given your consent to the terms of this policy.
What Information We Collect
hagy collects two types of information — what users provide directly, and information collected automatically. Details are described below.
Personal Identity Information
Information you provide during account registration and verification:
- Full name and date of birth
- Email address and mobile number
- National ID or passport number (for identity verification)
- Current address and country
- Account username and password (encrypted)
Financial & Transaction Information
Information collected during deposit and withdrawal processes:
- bKash, Nagad, Rocket, or Upay account numbers
- Bank account details (for bank transfers)
- Transaction history and amounts
- Deposit and withdrawal dates and times
Gaming Activity Information
Information collected to improve your gaming experience:
- Play history and preferred games
- Bet amounts and winning records
- Bonus and promotional offer usage details
- Session duration and activity type
Automatically Collected Information
Technical information collected automatically while using the platform:
- IP address and device type
- Browser type and operating system
- Page visit logs and navigation patterns
- Cookie and session data
How Your Information Is Used
hagy uses your information only for lawful and specific purposes. Your information is never used for any unnecessary or unauthorised purpose.
- Account Management: To create, verify, and manage your account and to ensure login security.
- Financial Transactions: To process deposits, withdrawals, and bonuses — including all payment methods such as bKash, Nagad, Rocket, Upay, and bank transfer.
- Service Improvement: To analyse usage patterns in order to make your gaming experience more convenient and personalised.
- Customer Support: To verify your account details when providing assistance via 24/7 live chat and email.
- Security & Fraud Prevention: To prevent unauthorised account access, fraud, and money laundering.
- Legal Compliance: To comply with applicable laws, regulations, and instructions from regulatory authorities.
- Communications: To send important account-related notifications, policy updates, and promotional information (subject to your consent).
- Responsible Gaming: To identify problematic gaming behaviour and provide timely support.
Information Sharing with Third Parties
hagy never sells or rents your personal information. However, in certain circumstances it may be necessary to share information with trusted third parties.
| Reason for Sharing | Shared With | Purpose |
|---|---|---|
| Payment Processing | bKash, Nagad, Rocket, Upay, Banks | To complete financial transactions |
| Identity Verification | Authorised KYC service providers | To confirm account legitimacy |
| Technical Services | Server and technology infrastructure providers | To ensure uninterrupted platform operation |
| Legal Requirements | Government authorities and law enforcement agencies | To fulfil legal obligations |
| Fraud Prevention | Security and cybersecurity specialists | To protect platform security |
Cookies & Tracking Technologies
The hagy platform uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device that help remember your preferences on future visits.
Essential Cookies
Essential for the platform's core functionality. Used to maintain login sessions and manage security features.
Functional Cookies
To remember your preferences, such as language selection and display settings. These make your experience smoother.
Analytics Cookies
To analyse our site's traffic and usage patterns, which helps improve service quality.
Marketing Cookies
To show relevant promotional content based on your interests. You can turn off these cookies at any time.
You can control or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some platform features to not work properly.
Data Storage & Security
Protecting your information is our highest priority. hagy applies industry-standard security measures to keep your information safe.
Technical Security Measures
- SSL (Secure Socket Layer) encryption — all data transmission is encrypted
- Sensitive information stored with AES-256 encryption
- Regular security audits and vulnerability testing
- Two-Factor Authentication support
- Firewall and anti-DDoS protection
Data Retention Periods
We retain your information only for as long as necessary:
- Active account data — for the duration the account remains active
- Financial transaction records — for a minimum of five years (legal requirement)
- Closed account data — up to the applicable legal limit after closure
- Customer support communications — for up to three years
Your Rights as a User
You have certain important rights regarding your information held by hagy. We are committed to making it easy to exercise these rights.
Right to Access
You have the right to know what information is stored in your account. If you contact us, we will provide you with a copy of your information.
Right to Rectification
If any of your information is incorrect or incomplete, you can request that it be corrected. We will make the necessary changes as quickly as possible.
Right to Erasure
In certain circumstances you can request that your information be deleted. However, due to legal obligations, some information may need to be retained for a specified period.
Right to Object to Processing
You can object to marketing communications or certain types of data processing. You can unsubscribe from marketing emails at any time.
Right to Data Portability
You can request your information in a structured, machine-readable format where technically feasible.
Right to Withdraw Consent
You have the right to withdraw consent for any data processing carried out on the basis of your consent at any time — though this will not affect prior processing.
To exercise any of the rights listed above or to learn more, please contact our customer support team. We generally aim to respond to all requests within 30 working days.
Protection of Minors' Information
The hagy service is only for individuals aged 21 or older. We do not knowingly collect personal information from any minor.
Minor Protection Measures
- Age verification during registration is mandatory.
- In suspicious cases, additional verification is carried out via national ID or passport.
- If a minor's information is accidentally collected, it is deleted immediately.
- If a guardian suspects that their minor child has created an account, please contact us.
Policy Changes & Updates
hagy may update this privacy policy from time to time — due to legal changes, the introduction of new technology, or service improvements. For any significant changes, we will notify you in the following ways:
- Displaying a notice on the website and updating the "Last Updated" date at the top of the page.
- Sending a notification of important changes to your registered email address.
- Displaying a summary of the updated policy at your next login.
Continuing to use the platform after any changes will indicate that you agree with the updated policy. If you do not agree with the new terms, you may contact us and request to close your account.
Contact Us About Privacy
If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise any of your rights regarding your information, please contact us. Our customer support team is available 24 hours a day, 7 days a week in both Bengali and English.
Contact Us
For any privacy-related requests or complaints:
24/7 Live Chat Support
We provide support in both Bengali and English. After receiving your request, we will do our best to respond as quickly as possible.